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Write Us:
Support4Hope
PO Box 184
Deer Lodge, TN
37726

Support4Hope Frequently Asked Questions

Question:

Why are we not allowed to talk about suicide or self harm in the chatroom or forums?

Answer:

Because there are a lot of very young visitors to our room, and parents sometimes get quite upset for their children being exposed to that type of talk, especially if it gives them ideas of how they could hurt themselves. Another reason is that we have a lot of sensitive people in the room, and they are not wanting to come to a chat to be exposed to this sort of thing, and they get really upset over talk of suicide, and other self harm issues, and it would make them feel uncomfortable about returning to a place that they feel is not a safe place for them to be, and can talk without being afraid to return. There is a link on our homepage for emergency numbers, please visit the site if you need help. We think of our guests and their safety first, unlike most chats on the net. There are certain issues we feel are better discussed in the presence of a professional, and no one should compromise their safety and entrust this care to volunteers without proper training in emergency situations.

Question:

Are your moderators therapists or doctors?

Answer:

No, they are survivors of different types of mental disorders just as most are who visit our site.They are very compassionate and dedicated, kind people who are giving of their time to make your stay in our chat as pleasant as possible. The moderators of this site make sure our room is a safe place for all to come and share a smile, or a helping hand if they can. Please give them all of the respect they truly deserve, they are volunteers, and are deserving of respect, and kindness, and a safe place to chat, just as you are.

Question:

How do I become a moderator in your chatrooms?

Answer:

We have chosen all of our moderators carefully, for compassion, love, and understanding. If you would like to become a moderator, please come in and get to know the visitors, and you could possibly be chosen. If you would like to apply, feel free to do so at admin@support4hope.com

Question:

If we have a complaint who do we write to?

Answer:

If it is a technical complaint about the site, please address your issue to Will, our webmaster at webmaster@support4hope.com and if you have a complaint about the chatroom, please address your issue to Dee our Administrator at the following e-mail address admin@support4hope.com we will get back to you as soon as possible.

Question:

How do I get in the chat room?

Answer:

You have to first apply for a password, we have initiated this because we feel it is the safest way for our special guests to be able to chat without the harassment of problem users trying to consume the chat as they are allowed to do in a lot of sites. When you have gone through the procedure of receiving a password, you just follow the path to the chat, it is a simple procedure, but the page takes a while to download, as it is a java chat. Please be patient. Come on in and we hope you enjoy the chat as much as we do! :)

Question:

Why was there a need for the password in the first place, I don't like going through all of this just to be able to chat in a chat room?

Answer:

Well first of all let me say this, we know that we could double or even triple our guest count by removing our password, but that would take away the best chance we have of providing a TRUELY safe and pleasant environment for our chatters. We approve applications by hand, so this is more time for us than for you, and we feel our guests are well worth the extra trouble. A password keeps "trolls" from creating havoc that makes it impossible to provide a supportive and peaceful chat.

Question:

How do I change the color and size of the font?

Answer:

At the top of your chat box you will see the option "settings" click on it, it will allow you to set the size of your font, color of your background, and the color of your font, and also the font color of the other people's posts who are chatting with you.

Question:

How do I get the sound effects in the chatroom?

Answer:

Find the option that says "sounds on the right of your screen, and click the arrow beside of sounds, and you will have a list of the sounds we offer at Support4hope. We also have a NEW FEATURE!!!! Emoticons!!! :) They are cute little faces. But please do NOT excessive with the emoticons and sounds, because they can be quite irritating if overdone, and people trying to carry on a supportive and even flowing conversation. We love to promote laughter and fun, but we also have to remember what kind of site this is.

Question:

How do I send a private message to someone?

Answer:

Highlight the name by clicking ONE time on their nick, please be careful about doing this, because if you click twice on the nick it will show that you have put this user on ignore. It will also say this across your chat screen. By doing this, you can only send one private message at a time, which is very convenient, because you don't keep sending messages in private and having to retype them. :)

Question:

How do I keep someone from private chatting me?

Answer:

If someone sends you a private message and you do not wish to talk to them in private, please ask in a nice and respective manner for them to cease from doing so. If they continue ask the moderator to have them discontinue the private message. If you feel uncomfortable talking to anyone in private let them know that immediately. According to our rules (of which we stick FIRMLY to) our guests must request permission to chat with someone in private.

Question:

How will I know if someone is in the room, if I am browsing another area of your site?

Answer:

The software is set up to make a sound when someone enters the chat. Unless you click the option in the room that says “Disable audio.”

Question:

How do I get from room to room?

Answer:

You have an option in your chat box that says "Rooms" you can click that and see what rooms are offered by Support4hope. If we have a conference, there will be chats held in the Special Conference Room. You can click on "Rooms," highlight the chat you wish to go to, and click "go to room" and it will transfer you from one room to the other without having to exit one chat to go to another.

Question:

How do I ignore a member that is irritating or harassing me?

Answer:

Simply double click on the user you would like to ignore, and a red "x" will pop up beside of their name, and it will come across your chat screen they are being ignored. You will receive no more posts from this person.

If you have any other questions that are not on this list, feel free to e-mail questions to the

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